After Sales Service

WORLD OPTIK SRL warranty covers all manufactured defects in materials and workmanship for one year from date of purchase when bought from an authorized retail dealer. The product will be repaired or replaced if approved by the WORLD OPTIK SRL warranty service technicians.

WHAT IS NOT COVERED

Damage caused by misuse, neglect or normal wear and tear.
Damage caused by improper storage.
Any type of impact damage resulting in cosmetic damage.

WHAT TO DO

Return your product to the WORLD OPTIK SRL retailer it was originally purchased from if possible. Also bring a proof of purchase showing you are the original purchaser of the product. The retailer along with WORLD OPTIK SRL will determine if the product is eligible for warranty. If so they will then obtain a return authorization number from WORLD OPTIK SRL.

SHIPPING & TURNAROUND:

The purchaser is solely responsible for the cost incurred to return the product to WORLD OPTIK SRL. All product returned by Fed-ex, UPS overnight, 2 day or 3 day will be returned the same way. Warranty estimated turnaround time is 2 business days on replacements and 3 business days on repairs.

WORLD OPTIK SRL will first try to repair the product and will only replace it if it cannot be repaired. It will be replaced with an equal valued product to be determined by WORLD OPTIK SRL. If that product or equal is not available we will upgrade where applicable.

ALL PRODUCTS RETURNED REQUIRE A RETURN AUTHORIZATION NUMBER. FAILURE TO DO SO WILL RESULT IN REFUSAL OF THE PACKAGE.

Please read our FAQ's below before contacting us as your question could be answered there!

Thank you for purchasing a WORLD OPTIK SRL product.

 

WARRANTY FAQ's

Who pays for shipping and how long will it take?

You the consumer are responsible for all shipping charges to send the product back to WORLD OPTIK SRL. WORLD OPTIK SRL will pay all shipping charges to return the product back to the Dealer. Warranty returns sent to WORLD OPTIK SRL via Overnight, 2nd Day Air or Ground will be return shipped via the same method at WORLD OPTIK SRLexpense. Your product will be evaluated and processed within 2 business days of receiving. This does not include the shipping time, holidays, weekends or any delays due to catastrophe. WORLD OPTIK SRL is not responsible for any delays incurred by the retailer.

What if I purchased my product over the internet?

Most all authorized WORLD OPTIK SRL online dealers have some sort of return procedure. Check their websites for information and instructions.

I bought my product on Ebay & what now?

Unless the seller is an authorized dealer, there is no warranty. Buying WORLD OPTIK SRL product on Ebay from an unauthorized dealer is like buying second hand merchandise. The warranty is for the original purchaser of the product from an authorized retailer.

What if I lost my proof of purchase or receipt?

We will determine the warranty period based on the date your product was originally manufactured.

Can I order parts direct as a consumer?

WORLD OPTIK SRL does not sell direct to consumers at this time. Your retailer can order parts that are replaceable on any of our products by request.

Does LIFE ITALIA have a repair facility?

Yes, in some cases we are able to repair certain damage. However most shops have the ability to do the same repairs.

I bought my Eyewear in Italy and I live in Spain, what do I do?

As long as you can prove you are the original purchaser of the eyewear and there is a clear unquestionable defect, any WORLD OPTIK SRL retailer should be able to help you have the eyewear returned.

What is not covered in warranty policy?

WORLD OPTIK SRL is not responsible for any costs, losses or damages incurred due to loss of use of the product.
WORLD OPTIK SRL warranty does not cover the following:
- Damage caused by misuse, abuse, neglect or normal wear-and-tear.
- Damage caused during storage.
- Oxidized or rusted components, such as hardware and edges.
- Improper fitting or sizing of products.
- Any type of impact damage resulting in cosmetic damage.
 

If you have a specific warranty question that is not answered here, feel free to contact us and we will respond as soon as possible. Thank you.

Life Italia

Today, LIFE has more than 3000 clients and a sales network that covers all of Italy. Our distribution strategy is based upon a qualified team of sales rep’s that guarantee coverage of all Italian regions. Internationally we are represented by a network of independent distributors that resell our products in their local markets.

Contact Us

+39 02 44 55 143
+39 02 44 59 063
info@lifeeyewear.com